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Driving retention at A&J Tech Hub

I help companies turn first-time users into lifelong brand advocates.

Customer Success & Communications professional with over 15 years of experience. I specialize in the bridge between brand promise and user reality, ensuring onboarding is frictionless and retention is sustainable.

6+

BOOKS GHOSTWRITTEN

For high-profile executives, capturing their unique voice and vision.

200%

CONVERSION GROWTH

Proven impact on brand visibility and sales across media and PR roles.

150%

BRAND VISIBILITY

Consistent results in scaling market presence and stakeholder engagement.

15+

YEARS EXPERIENCE

Spanning journalism, PR, and technical customer success.

Too many businesses view support as a cost center. I see it as the most valuable touchpoint for long-term growth and brand reputation.

When you treat every ticket as an opportunity to listen, you learn how to improve the product before the user even asks.

I.

Communication is the bedrock of retention.

Clear, empathetic communication resolves conflicts and builds trust. Whether it's a press release or a support ticket, the message must be authentic.

II.

Data drives the decision, empathy drives the relationship.

I leverage CRM tools like HubSpot and Zendesk to track trends, but I never lose sight of the human behind the data point.

III.

Adaptability is a strategic asset.

In a fast-paced environment, being able to pivot from executive assistant tasks to customer success strategy is what keeps a business resilient.

A&J TECH HUB · ONBOARDING INITIATIVES · '26

Accelerating time-to-value for new users.

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~5 min

THE CHALLENGE

Optimizing customer onboarding.

New users needed clearer pathways to feature adoption. I established structured workflows to guide them from sign-up to success.

By documenting every interaction in HubSpot, we identified bottlenecks that were preventing users from reaching key value milestones.

THE STRATEGY

Data-driven, multi-channel support.

I implemented a proactive follow-up system that turned passive users into active participants, ensuring our support team remained aligned with SLAs.

Collaboration was key. By gathering cross-functional feedback, we created a loop where support insights directly informed product usage.

"

Tadeniawo brings a professional polish to our customer success operations. His ability to manage both the technical CRM requirements and the human element of support is invaluable.

— Leadership Team, A&J Tech Hub

IMPACT

100%

CRM data accuracy

I gather feedback from every channel—tickets, calls, and chat—to identify pain points before they become major escalations.

If it isn't in the CRM, it didn't happen. Accurate data is the difference between guessing what the customer needs and knowing.

SLA compliance isn't just a metric; it's a promise to the customer that their time is respected.

Every resolution provides data on how to prevent the next issue. I constantly iterate on our support strategy.

BRAND VISIBILITY

Drove massive engagement for premium brands using targeted social campaigns.

CONVERSION GROWTH

Executed activation strategies that directly impacted bottom-line sales.

SALES INCREASE

Resulted from promotional activities and strategic email marketing campaigns.

BRAND AWARENESS

Boosted visibility through signature events and disciplined social media strategy.

"

Tadeniawo has a unique ability to anticipate customer needs before they become tickets. His approach to relationship management is as methodical as it is empathetic.

"

A meticulous ghostwriter and strategist. He consistently delivers high-quality content that captures exactly what we need to say, exactly how we need to say it.

"

His work on our media campaigns significantly boosted our visibility. He understands how to bridge the gap between creative vision and measurable sales results.

I am open to new opportunities in customer success, communications, and PR consulting. Let's discuss how I can help you streamline your operations or elevate your brand's presence.

ELSEWHERE